Privacy Policy

GDPR (General Data Protection Regulation) & Privacy Policy

This document explains how and why Ruby Slippers collects your personal data, what it is used for, how it is processed and how it is kept safe.

Ruby Slippers is a limited company. The business trading address is 68 Broughton Ave, Ham, Richmond, TW10 7UR. The two listed directors are Lucy Occhiali and Rebekah Cheyne.

Lucy and Rebekah are responsible for keeping your information safe and secure, giving you access to it if you require and disposing of your information in a secure manner should you ask or when a reasonable time period has elapsed. Any questions relating to the GDPR or Privacy Policy can be addressed to rubyslippersdeclutters@gmail.com

Why do we have a privacy policy?

At Ruby Slippers, we want to provide our clients with a safe and secure experience and therefore it is important that client privacy is protected at all times. Please be assured that client data will only be used as set out within this document and that we will never sell or share any information about you with any third parties without your consent, unless required to do so by law.  

What sort of data do we collect? 

This section explains the types of personal data collected from you, the client, as well as how and why it is used. Only the minimum amount of information is required to enable us to make appointments with you. This data is stored securely on software supported by a third party. It is your duty to ensure that this personal data is kept up to date. 

 The personal data that we collect and store about you includes:

• your full name,

• your telephone number(s), 

• your physical address(es),

• your email address(es),

• Skype or Zoom name

• any other online identities that you wish to share 

• information about why you require help with decluttering, organising and interior styling. 

- Photos ‘before’ and ’after’ the process. You will always be asked for consent for photographs to be taken. Care would be taken to ensure no identifying factors within them. These photos will then be sent to your device and either deleted or used anonymously in Ruby Slippers’ social media platforms/website. We would request your consent for any use of these images and they would not be shared without your clear consent. 

How do I get a copy of the information you hold on me?

As set out in the Data Protection Act and General Data Protection Regulation (GDPR), you have the right to request a copy of the personal information we hold about you and to correct any inaccuracies. You can do this by contacting rubyslippersdeclutters@gmail.com or at 68 Broughton Ave, Ham, Richmond, TW10 7UR.

What if I do not agree with the privacy policy?

If you do not agree with the details set out in this policy, please do not submit your data but don’t hesitate to discuss your concerns by getting in touch.

How do I opt out of you keeping my data on your secure database?

If you do not want us to use your information in future, wish to know what information we keep of yours, or want to request that we delete or amend information from our database, please write to us confirming your requirements at rubyslippersdeclutters@gmail.com or at 68 Broughton Ave, Ham, Richmond, TW10 7UR.

How long will you keep my data?

The GDPR requires that personal data be held only for a reasonable amount of time. Once we have worked together, we will hold your personal data for 2 years after our last communication, after which we will consider you a ‘past client’, and then will dispose of all of your personal data securely. If you wish to work with us again after this, we would re-collect the relevant personal data from you at this time.

How do you safeguard my data?

Your data is stored in secure software which is password protected and your information is accessed through a laptop or phone which are also password protected. Any data recorded via paper is inputted into the secure software and the paper then shredded. In the case of any of these storage methods being stolen, breached, or hacked, I will do the following within 72 hours of discovering the incident: a) Notify the police if it is a physical theft or loss of my laptop or phone b) Notify gmail, outlook or hotmail (possible email providers) if it is a case of email hacking. c) In any of these cases, report the data theft, breach, or hack to the ICO (Information Commissioner’s Office), which is the Regulator for the UK, if the incident has a high likelihood of severity of a resulting risk to the affected clients’ rights and freedoms. d) In any of these cases, we would contact all of the clients whose personal data has been compromised and would provide advice in order to help them protect themselves of any effects of the breach. 

Ruby Slippers may choose to change or update this policy at any time, if we do so it will be communicated to you by email or on our website.